Content Removal Policy

Overview

Bootekol is committed to maintaining a safe and lawful platform. We operate a notice-and-action mechanism that allows anyone to report content they believe to be illegal or infringing on their rights. We review all reports and act without undue delay.

This policy applies to all content hosted on the Service, regardless of the reporter's or uploader's jurisdiction. It is designed to comply with applicable content moderation obligations, including the Digital Services Act (Regulation (EU) 2022/2065).

What Can Be Reported

You may report content that you believe falls into any of the following categories:

• Copyright infringement — Content that infringes your copyright or the copyright of someone you are authorised to represent.
• Non-consensual intimate imagery — Intimate or sexual images shared without the consent of the person depicted.
• Privacy violation — Content that exposes personal information without authorisation.
• Other illegal content — Any content that you believe violates applicable law.

If you need to report child sexual abuse material (CSAM), please contact law enforcement directly and notify us at [email protected]. CSAM reports are handled through a separate fast-track process.

How to Submit a Report

To submit a content removal report, you must provide:

1. The URL(s) of the content you are reporting.
2. The category of your report (copyright, non-consensual intimate imagery, privacy violation, or other illegal content).
3. A clear explanation of why you believe the content is illegal or infringes your rights.
4. Your name and email address so we can communicate our decision to you.
5. A statement that you have a good faith belief that the reported content is illegal or infringes your rights.
6. Your electronic signature (full name).

Alternatively, you may send your report by email to [email protected].

What Happens After a Report

When we receive a report, we follow this process:

1. Acknowledgement: We confirm receipt of your report without undue delay.
2. Review: We assess whether the reported content is illegal or otherwise violates our Terms of Service. Our review is timely, diligent, non-arbitrary, and objective.
3. Action: If we determine the content should be removed, we remove or disable access to it without undue delay and notify the uploader of the removal and the reasons for it.
4. Decision notification: We inform you of our decision and provide reasoning. If we decide not to act, we explain why.

Appeal Process

If your content was removed and you believe the removal was made in error or that the content does not constitute illegal content, you have the right to appeal. Your appeal must include:

1. The URL of the removed content.
2. A reference to the original removal notice, if available.
3. A clear explanation of why you believe the removal was incorrect.
4. Your name and email address.
5. Your electronic signature (full name).

Alternatively, you may send your appeal by email to [email protected].

We will review your appeal without undue delay and inform you of our decision with reasoning. If we determine the content was removed in error, we will restore it.

Response Timelines

We process all reports and appeals without undue delay. While we do not guarantee a fixed response time, we aim to:

• Acknowledge receipt of a report or appeal within 24 hours.
• Make a decision on standard reports within 7 days.
• Prioritise reports involving non-consensual intimate imagery and immediately illegal content.

Repeat Infringer Policy

Bootekol maintains a policy to terminate, in appropriate circumstances, the accounts of users who repeatedly upload illegal content or content that infringes the rights of others.

Three-Strike Rule

• Strike 1: The content is removed and the account holder is notified.
• Strike 2: The content is removed and the account holder receives a formal warning that one additional strike will result in account termination.
• Strike 3: The account is permanently terminated and all content is removed from the platform.

Key Details

• Strikes are counted within a rolling 12-month window.
• A successful appeal will remove the corresponding strike from the user's record.
• Terminated users may not create new accounts. Attempts to circumvent termination may result in further action.

Misuse of the Reporting Process

Reports must be submitted in good faith. Anyone who knowingly submits false or misleading reports may have their reporting privileges restricted and may be liable for damages under applicable law.

Transparency

We publish periodic transparency reports summarising the number of content removal reports received, actions taken, and appeal outcomes. See our Transparency Report for details.

Canadian Copyright Act — Notice-and-Notice (Canada)

Copyright Act R.S.C. 1985, c. C-42, ss. 41.25–41.27; SOR/2019-8

The Canadian Copyright Act establishes a "notice-and-notice" regime (ss. 41.25–41.27) that requires internet service providers and online platforms to forward copyright infringement notices to subscribers. Bootekol has designated the following channel for notices submitted under this regime:

Litigation and Legal-Hold Notices

Notices relating to active or anticipated litigation, court orders, or legal-hold demands concerning copyright matters (including proceedings-commencement notices that may trigger record-retention obligations) should be directed to:

Do not send routine copyright takedown requests or notice-and-notice notices to this address. Use [email protected] (DMCA) or [email protected] (Canadian notice-and-notice) for those purposes.